Privacy Policy

Protecting your privacy

We’re committed to protecting the privacy and security of our customers and website visitors. The purpose of this statement is to clearly explain how we use and collect personal data.

If you have any questions about how we protect your privacy, please contact us using the contact details at the end of this privacy notice.

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.

1. Who we are

Our website address is: https://venomandvelvet.com.

2. What data we collect

We may collect and process the following data:

  • Identity data: name, username, or similar identifier
  • Contact data: email address, billing and delivery address, phone number
  • Financial data: payment card details (securely processed by our payment provider)
  • Transaction data: details of your purchase and order history
  • Technical data: IP address, browser, time zone and device information
  • Usage data: how you use our website
  • Marketing data: your preferences if you opt in to receive marketing materials

3. How we use your data

We use your data to:

  • Process and deliver orders
  • Manage your account and customer support queries
  • Improve our website and customer experience
  • Send you service emails (e.g. order confirmation, shipping updates)
  • Send marketing communications (with your consent)

Your personal data will only be used when legally permitted, such as:

  • To fulfil your order or other contract agreed with you
  • Where you have given consent (e.g. subscribing to marketing)
  • To comply with legal obligations

4. How your data is shared

We do not sell your data, however it may need to be shared with trusted third parties to help us run our business. These may include:

  • Payment providers (Paypal etc)
  • Delivery couriers (Royal Mail, Evri, etc)
  • Website hosting providers
  • Email marketing platforms (if you opted in)
  • Analytics tools (anonymised)

All third parties are required to uphold their own privacy policies and compliance with data protection laws.

5. Data retention

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Your data is kept only for as long as necessary for the purposes we collect it for, including legal, accounting or reporting requirements.

Under GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Request data portability
  • Withdraw consent

To exercise your rights, please contact hello@venomandvelvet.com

6. Cookies

Cookies are used to improve your experience on our site.

  • Essential cookies for site functionality
  • Analytical cookies to track website traffic etc.
  • Marketing cookies (only with consent)

You can manage or disable cookies through your browser settings.

7. Changes to this policy

This policy may be updated from time to time. Any changes will be posted on this page with the revised date.

7. Contact us

If you have any questions or concerns about this policy or your personal data, please contact hello@venomandvelvet.com